Our clients are working on some industry-changing stuff which we’d like to tell you about, but we can’t have it available for the whole internet to see 🧐. Reach out and we can arrange a time to show you - we’d love to take you through it.

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Our process.

We think, we design & we create, and we’ve been doing this for customers for years. Long enough to get our process down to a fine art.

Work we've done

action

–the outcome or goal you want your idea to achieve—is how your story starts.

We start by working with you to understand and explore the action you want to take.

action explainer

adventure

—the journey you want your customers  to take—is guided by the action.

We speak with your customers, stakeholders and domain experts to map their journeys.

adventure explainer

danger

—the obstacles you will help your customers overcome—present challenging twists.

Once we know the pain points, we begin designing experiences that solve and improve them.

danger explainer

romance

—how you make customers fall in love with your idea—is the happy ending to the story.

We launch your product to market then attract, engage and retain new customers.

romance explainer

We believe in sharing our observations gathered from all the wonderful projects we've completed over the years. With these four articles below you can start to learn new CX, UX, digital product design and research techniques.

action adventure danger romance

If you have an idea or digital product you want to launch, or you’re looking to really lift your customer experience then get in touch and see how we can help: hello@emdashdash.com